Skip to content

Account setup and billing

Info

social.io is a product by Lossless GmbH and you'll need to setup a Lossless Organization for your company that your social.io instance is tied to. Learn more about Lossless Organizations here: https://lossless.org

Social.io Instances

An social.io instance has...

  • ... a unique subdomain like lossless.social.io. The subdomain is tied to the subdomain of the Lossless Organization you created for your company.
  • ... an admin dashboard that configures your instance, e.g. ingestion routes.

Visit https://lossless.org for more information.

Billing

social.io is billed either through ...

  • ... as part of a Lossless Business Plan subscription with prepayment through paddle.com for customers with up to 10 users. Any billing issues are handled by paddle.com support staff. Also your legal billing partner will be paddle.com.
  • ... invoice with postpayment by Lossless GmbH. Your billing contact will be Lossless GmbH.

In either case you can manage your subscription at https://lossless.org/billing